At Ontario Teachers’ Pension Plan Board (“Ontario Teachers’”, “we,” “us” or “our”), we're interested in what you have to say to us on Twitter. We're also happy to help you find the information you're looking for and will do what we can to answer your questions.

Ontario Teachers’ generally monitors its Twitter account during regular business hours. We understand that social media is a 24/7 medium; however, our moderation capabilities are not. We may not see every inappropriate comment right away (if at all), and we are trusting in the maturity of our community to avoid and ignore personal attacks and negative speech, and to participate politely and constructively.

By interacting with us on Twitter, you agree to these External Terms of Use, our Social Media Terms of Use, which applies to all Ontario Teachers’ social media websites, pages or accounts (“sites”), and to the collection, use, and disclosure of your personal information as set out in our Privacy Notices.

The views of participants commenting on our Twitter feed do not necessarily represent the views of Ontario Teachers’. We are not responsible for any online information that is not posted by Ontario Teachers’ Twitter account, @OTPPinfo. Information on Ontario Teachers’ Twitter account is made available to you for your independent, non-commercial use and is not intended to provide you with benefits, insurance, retirement or investment advice. We cannot and do not guarantee its applicability or accuracy with regard to your individual circumstances. Ontario Teachers’ is not responsible for any direct or indirect damages relating to errors, omissions or discrepancies on its Twitter account. If you have questions about a specific situation, we encourage you to contact us by phone or email during regular business hours (Monday to Friday, 8 a.m. to 5:30 p.m., excluding holidays).

Among other things, Ontario Teachers’:

1.     may review tweets and messages, but may not reply to and/or moderate all discussion on its Twitter feed. Being followed by us does not imply endorsement of any kind;

2.     may occasionally retweet content that we deem of interest to our audience. Retweeting by us should not be interpreted as an endorsement of the originator, the content of the tweet or of any organization the tweet refers to; or

3.     reserves the right to block users, or delete, edit or report their tweets and messages, for any reason, including tweets and messages that:

• express racist, hateful, sexist, homophobic, slanderous, insulting, or life-threatening messages;
• are aggressive, coarse, violent, obscene, or pornographic in tone;
• are offensive to an individual or an organization, rude in tone, or otherwise abusive;
• are not sent by the author; put forward for advertising purposes and/or are written in a language other than English or French;
• are unintelligible, or otherwise inconsistent with the purposes of Ontario Teachers’ Twitter account;
• are repetitive or spamming of threads; 
• links to non-Ontario Teachers’ sites; or
• infringe on intellectual property rights.

Disagreements and constructive arguments are welcome as part of the discussions; however, inappropriate, abusive, discriminatory, offensive or unlawful comments are prohibited and will be subject to deletion.

Any use or reliance on any content or materials posted via Ontario Teachers’ Twitter account or obtained by you through Ontario Teachers’ Twitter account is at your own risk. Ontario Teachers’ does not represent or warrant that its Twitter feed and/or the Twitter site will be uninterrupted or error-free, that defects will be corrected or that this website is free of viruses or other harmful code, nor does Ontario Teachers’ represent or warrant the correctness, accuracy, timeliness, reliability or appropriateness of the content contained in its Twitter feed or that the content is free of viruses or other harmful code.

Ontario Teachers’ and its employees, agents and independent contractors will not be responsible or liable for any damages, whether direct, indirect, incidental, special, consequential or other damages in any way arising out of or in connection with its Twitter account, including its content.

Privacy

When you interact with us on social media, we may collect, use or disclose your information as described in our Privacy Notices. Your information will be treated as a “Website Visitor” under our Privacy Notices unless you are a “Plan Member”, “Job Applicant”, or “Potential Candidate” as defined in those Notices.

Ontario Teachers’ Twitter feed is publicly accessible. Your tweets may be publicly visible, depending on your privacy settings. We are not responsible for any personal or confidential information posted by Plan Members or other individuals in their interaction with, or use of, our social media sites. We may remove posts that contain personal or confidential information, but we are not responsible for doing so, and nor is Ontario Teachers’ responsible for any damages caused by any delay or failure to remove posts that contain personal or confidential information. Individuals who communicate personal or confidential information when using or interacting with our social media sites, including Twitter, do so at their own risk.

If your communication relates to your specific benefits or account as a Plan Member, please access your Ontario Teachers’ online account at https://www.otpp.com/members/my/, visit our Member Help Centre, email inquiry@otpp.com, call us at 1-800-668-0105 or write to us at the Ontario Teachers’ Pension Plan, 5650 Yonge Street, Toronto, ON, M2M 4H5.

To protect your own privacy and the privacy of others, Ontario Teachers’ suggests that you do not include any personal information, such as company/employer names, phone numbers, email addresses or other sensitive or personal information in your tweets or messages. Please note that Twitter is operated by a third party and any interaction or information shared on Twitter may be subject to the platform’s own terms, conditions, and privacy practices. By sending tweets or messages to Ontario Teachers’ Twitter account, you are consenting to Ontario Teachers’ collection, use and retention of the information by Ontario Teachers’, for the purpose of responding to tweets and messages, and for Ontario Teachers’ to operate, maintain and improve its social media services.

Tweets or messages that relate to possible criminal activity may be forwarded to law enforcement authorities.

Response Time

Although we realize social media is a 24/7 communication channel, Ontario Teachers’ will post content and review comments on its social media sites during regular business hours (Monday-Friday from 8 a.m. to 5:30 p.m. ET).  Comments that are posted after hours and on weekends or holidays will be reviewed as soon as possible; this may mean the next business day.

Media Requests

Members of the media should direct inquiries to media@otpp.com.

Questions?

If you have any questions about Teachers' social media presence, please contact us at digital@otpp.com.