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Member Help Centre

Access your account, anytime, anywhere.


What would you like to do today?



Review your pension

See all the details of your pension, in real time, at a glance

Update your profile

Provide your mailing and personal email addresses to receive pension information

Check for alerts

You may need to review a document or designate a beneficiary


Upload documents

Use the uploader tool to securely add documents to your account

Access important documents

Find your annual statements and tax slips

Connect through social

Like us on Facebook to join the conversation with fellow members

Answers to common questions


  • Click the links to easily retrieve your account number or reset your password.

  • Alerts show up when there’s a change to your file, new documents to review, or an action you need to take. Keep an eye out for them on the Your pension page of your account.

  • Sign in to your account and update your personal information.

  • Go to your secure Document Centre to view your T4A(s) or tax receipt.

  • Sign in to your Buyback Centre. Make sure to review the cost, tax implications and deadlines before making any payments.

In light of COVID-19, our office is closed to visitors until further notice. Please connect with us via our other channels listed below.

Connect by email, phone or fax


Phone: 416-226-2700 or 1-800-668-0105 (toll free)

Fax: 416-730-7807 or  1-800-949-8208 (toll free)

Contact centre hours: 8:30 am to 5 pm, Monday to Friday


Our Toronto address

5650 Yonge Street

Toronto, ON

M2M 4H5


Sign up for your account 

Get quick and secure access to your pension information, anytime, anywhere.  

  • Update personal information
  • Access convenient tools, including our popular pension calculator
  • Apply for your pension online 
  • Go paperless with electronic annual statements and tax documents  

Call 1-800-668-0105 to register